LORNATHEN Refund Terms

At LORNATHEN, we strive to ensure utmost satisfaction for our valued clients. Our Refund Policy has been structured to provide clarity on the terms under which refunds will be issued.

Eligibility for Refund

Refunds at LORNATHEN are considered under the following circumstances:

• Service not delivered as stipulated in the agreement.
• Quality standards not met, as detailed in our Quality Assurance guidelines.
• Error or oversight attributed to LORNATHEN resulting in incorrect service delivery.

Process for Requesting a Refund

To initiate a refund request, clients must adhere to the following procedure:

• Submit a formal request in writing to our support email at [email protected].
• Include all pertinent details such as the order number, date of transaction, and a brief description of the issue.
• LORNATHEN's customer service team will acknowledge receipt of the request within 3 business days.

Refund Timeline

Upon approval of a refund request, the following timeline is applicable:

• Approved refunds will be processed within 14 business days.
• The refund will be issued to the original method of payment unless otherwise requested.

Conditions and Exceptions

LORNATHEN maintains the right to refuse a refund under the following conditions:

• Requests made beyond 30 days from the delivery of service.
• Services that have been used, altered, or appear to be tampered with by the client.
• Refunds for partial service completion unless failure to complete is attributable to LORNATHEN.

We value open communication and encourage clients to reach out with any queries regarding our Refund Terms at [email protected].